Privacy Policy for Hope Haven Uganda

Effective Date: 2022-01-01

At Hope Haven Uganda, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us, whether through our website, donations, volunteering, or other activities. By engaging with Hope Haven Uganda, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

  • Donation Information: If you make a donation, we may collect details such as your name, email address, phone number, mailing address, payment information (e.g., credit card details), and donation amount.
  • Volunteer Information: If you volunteer with us, we may collect your contact information, skills, availability, and any other relevant details to facilitate your involvement.
  • Contact Forms: When you fill out forms on our website (e.g., inquiries, newsletters, or event registrations), we may collect your name, email address, and other information you provide.
  • Website Usage Data: We may automatically collect technical information about your visit to our website, such as your IP address, browser type, device information, and pages visited. This is typically done using cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Donations: To process and acknowledge your contributions, issue tax receipts, and keep you informed about the impact of your support.
  • Program Delivery: To coordinate and manage volunteer activities, educational programs, healthcare initiatives, and sustainable development projects.
  • Communication: To send updates about our work, fundraising campaigns, events, and other relevant news. You can opt out of these communications at any time.
  • Improving Our Services: To analyze website usage, improve user experience, and enhance our programs and services.
  • Legal Compliance: To comply with applicable laws, regulations, and reporting requirements.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers (e.g., payment processors, email platforms) to assist us in delivering our services. These providers are bound by confidentiality agreements and must use your information only for the purposes specified by us.
  • Legal Requirements: We may disclose your information if required by law, court order, or government request.
  • Consent: We will share your information with others only if you have given us explicit consent to do so.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

  • Using secure servers for online transactions.
  • Encrypting sensitive data (e.g., payment information).
  • Limiting access to your information to authorized personnel only.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about site usage. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct any inaccurate or incomplete information.
  • Deletion: Request the removal of your personal information from our records, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided below.

7. Retention of Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

  • Donation records may be kept for accounting and tax purposes.
  • Volunteer information may be retained while you remain actively involved with us.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hope Haven Uganda
Email : hopehavenuganda@gmail.com
Phone: +256 705727318
Address: Kawempe , Uganda

We are committed to addressing your concerns and ensuring your privacy rights are respected.

Thank you for trusting Hope Haven Uganda with your support and personal information. Together, we can create lasting change and bring hope to vulnerable communities across Uganda.


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